Enterprise Technology Support at Saint Mary's University

Full-time Other-General

Enhance your career as a Technical Support Representative with Saint Mary's University in the Enterprise Information Technology division. Drive technological support across multiple educational institutions in a vibrant team atmosphere.
This essential role is dedicated to providing exceptional service by resolving technical issues at various Tier levels. You will manage user accounts, advise on tech requirements, and support cybersecurity initiatives for the community. Familiarity with various systems including ERP and LMS is important in this position.
Key Responsibilities:
• Provide comprehensive Help Desk support
• Maintain and troubleshoot software applications
• Conduct user account management
• Research and recommend technology upgrades
• Liaise with AV vendors for classroom support
Requirements:
• Bachelor’s degree or equivalent experience
• Minimum five years in technical support roles
• Expertise in Microsoft 365 and Azure platforms
• Experi...