Enterprise Program Coordinator

Full-time Other-General

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Job Description

• Enterprise Program Coordinator (EPC) is a key role in delivering Agilent Enterprise Solutions to our customers. They are the primary day-to-day operational contact with the customer for all of their program needs. The EPC’s objective is to deliver a consistently differentiated customer experience and ensure operational excellence for programs/projects assigned to them.
• EPC coordinates all scheduled and reactive/unplanned services for the customer, working with internal and external partners. They ensure that customer inquiries are directed to the appropriate parties and addressed in a timely manner. EPCs regularly work with cross‑functional teams to define customer challenges, develop solutions, and implement them in daily operations.
• Onsite EPCs will be integrated directly into the customer d...