Enterprise Customer Success Manager

CDI Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Enterprise Customer Success Manager EMEA

Location: Ghent (3 days in the office)

Context & Impact: 
This is a replacement hire within our EMEA Enterprise Customer Success team, focused on protecting and stabilizing an existing portfolio of strategic enterprise accounts. Continuity and speed-to-impact are critical — you'll be stepping into a live book of business and expected to make an immediate difference.

In the first 6–12 months, your focus will be on rebuilding trusted advisor relationships, protecting retention, and re-establishing multi-threaded engagement across complex organizations, while partnering closely with Sales to unlock expansion opportunities.

Challenge: 
The main challenges you'll face are:

• Inheriting a live enterprise book with limited handover context and rebuilding momentum quickly

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