Enterprise Customer Success Manager

Guesty

Full-time Atención al Cliente
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Location
barcelona, barcelona, Spain
Posted
July 17, 2026

Job Description

Experteer Overview
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In this role you partner with the most strategic enterprise accounts in EMEA to grow revenue, deepen SaaS adoption, and protect gross retention. You will act as a trusted advisor, leading executive relationships and coordinating with Sales, RevOps, and Product to drive expansions. It’s a tech-led, growth-focused position that impacts product usage, renewal outcomes, and overall account health. This is a cross-functional, impact-driven role within Guesty’s global hospitality platform.
Compensaciones / Beneficios
• Drive SaaS upsell and cross-sell within your portfolio (Shield, GuestyPay and other products) with a structured pipeline
• Own expansion ARR targets and provide weekly pipeline/blockers/close timeline reporting
• Conduct proactive QBRs and EBRs focused on business outcomes and commercial oppor...