Enterprise Account Manager
Xillium Professional Services
Full time
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Location
Bacolod, Western Visayas, Philippines
Posted
July 21, 2026
Job Description
Xillium Professional Services is a leading clinical support outsourcing company based in the Philippines, specializing in virtual medical assistant and related services for US healthcare clients. As an Account Manager, you will play a pivotal role in ensuring exceptional client satisfaction and operational excellence across our service portfolio.
Key responsibilities include:
Key responsibilities include:
- Build and maintain strong client relationships through regular check-ins, proactive communication, and comprehensive business reviews.
- Collaborate with internal departments to ensure seamless service delivery, operational efficiency, and smooth client onboarding.
- Conduct performance assessments, address client concerns, and develop strategies to enhance client retention.
- Communicate client updates, expectations, and concerns to relevant stakeholders.
- Serve as the primary point of contact for client escalations and risks, implementing effective mitigation strateg...