Location
Cairo, Cairo Governorate, Egypt
Posted
June 24, 2026
Job Description
We are seeking an enthusiastic and dedicated English Customer Support Representative to join our dynamic team at a leading Outsourcing/Offshoring company. The ideal candidate will possess exceptional communication skills and a passion for providing top-tier customer service, ensuring client satisfaction and addressing inquiries promptly and effectively.
RESPONSIBILITIES
RESPONSIBILITIES
- Manage incoming customer inquiries via phone, email, and chat in a timely manner.
- Assist customers with product and service inquiries, troubleshooting, and complaints.
- Provide clear and accurate information regarding products, services, and processes.
- Document customer interactions and feedback in the customer relationship management system.
- Work collaboratively with team members and other departments to resolve customer issues.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Identify and escalate priority issues...