Engineer-Customer Technical Support

Seagate

Regular Computer Occupations
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Location
Chengdu, Sichuan, China
Posted
June 04, 2026

Job Description

The Customer Success (CS) team is a highly effective, customer‑focused organization that delivers best‑in‑class technical support and service to both external and internal customers.
We act as the frontline eyes, ears, and voice of the customer to Seagate’s Engineering, Operations, and Quality teams, providing detailed and real‑time two‑way communication of customer issues and events.

About the role - you will:

  • Diagnose, troubleshoot, and resolve HDD/SSD technical issues for enterprise and OEM / Cloud customers in South China. 

  • Analyze drive failure data, performance metrics, telemetry, and customer logs to identify trends and root causes.

  • Support Fleet Management Analytics and internal team data requests.

  • Collaborate with Engineering, Quality, Operations, and Sales teams to drive timely and effective issue resolution.

  • Participate in customer meetings, technical reviews, and escalation discussions...

    • Job Details

    • Job Type
      Regular
    • Category
      Computer Occupations
    • Date Posted
      June 04, 2026
    • Application Deadline
      July 14, 2026