Location
calgary, ab, Canada
Posted
July 09, 2026
Job Description
Take charge as a Site Manager at Long View in Calgary, where client engagement and service ownership are key. Drive client satisfaction and outcomes through your extensive experience and understanding of client needs.
In this role, you'll be responsible for enhancing the overall client experience while ensuring adherence to service level agreements. Your expertise will make you a primary contact for clients, communicating status updates and resolving any escalated concerns. Building relationships within the team and managing service transitions are central to your success.
Key Responsibilities:
• Monitor service level agreement performance for excellence
• Serve as the primary contact for client updates and escalations
• Collaborate with Client Success and sales teams
• Resolve issues through interaction with clients and service desk teams
• Produce incident reports and inform sales of business opportunities
Requireme...
In this role, you'll be responsible for enhancing the overall client experience while ensuring adherence to service level agreements. Your expertise will make you a primary contact for clients, communicating status updates and resolving any escalated concerns. Building relationships within the team and managing service transitions are central to your success.
Key Responsibilities:
• Monitor service level agreement performance for excellence
• Serve as the primary contact for client updates and escalations
• Collaborate with Client Success and sales teams
• Resolve issues through interaction with clients and service desk teams
• Produce incident reports and inform sales of business opportunities
Requireme...