Location
manila, metro manila, Philippines
Posted
July 27, 2026
Job Description
The role
As a Endpoint Support Engineer, you will be the backbone of our client success story. You’ll provide advanced technical assistance, ensuring that our global partners receive seamless support for our Unified Endpoint Management (UEM) solutions.
Note: This is a full-time, onsite role. Candidates must be available for rotating shifts to support our 24/7 global operations and international client base.
Responsibilities
- Act as the primary point of contact for L3 and above support, diagnosing and resolving complex technical issues via phone, email, and chat.
- Provide clear, step-by-step technical guidance to clients, translating complex problems into actionable solutions.
- Identify and elevate high-priority or systemic issues to specialized internal teams, tracking them through to resolution.
- Document all support interactions and technical workarounds to build and maintain a robust internal knowledge...