Location
mississauga, peel region, Canada
Posted
July 04, 2026
Job Description
Lead an empowered IT support team at goeasy as the Manager of End User Operations. This pivotal role involves enhancing service delivery and ensuring a seamless user experience across locations.
As a key leader at goeasy, you'll oversee end-user operations while managing vendor relationships and compliance. Your expertise will guide a dedicated team in resolving IT issues and improving operational performance. Collaboration with internal and external partners will be critical to deliver high-quality support and ensure budget oversight aligns with strategic goals.
Key Responsibilities:
• Lead IT end-user operations team for ticket resolution
• Deliver white-glove support to executive leadership
• Enhance field support model for optimal service
• Design and manage computer deployment initiatives
• Monitor vendor and partner performance metrics
Requirements:
• Bachelor's degree preferred; relevant experience accepted
• At least 3 years in IT management, ideal...
As a key leader at goeasy, you'll oversee end-user operations while managing vendor relationships and compliance. Your expertise will guide a dedicated team in resolving IT issues and improving operational performance. Collaboration with internal and external partners will be critical to deliver high-quality support and ensure budget oversight aligns with strategic goals.
Key Responsibilities:
• Lead IT end-user operations team for ticket resolution
• Deliver white-glove support to executive leadership
• Enhance field support model for optimal service
• Design and manage computer deployment initiatives
• Monitor vendor and partner performance metrics
Requirements:
• Bachelor's degree preferred; relevant experience accepted
• At least 3 years in IT management, ideal...