Job Description
The End User Computer Analyst is responsible for providing technical support and troubleshooting services to end users within the organization. This role ensures all desktops, laptops, mobile devices, printers and other peripherals function efficiently and meet company standards. The analyst plays a critical role in user satisfaction and IT operational effectiveness.
Key Responsibilities
Provide first and second‑level technical support for hardware, software and networking issues.
Configure, deploy and support end‑user devices including desktops, laptops, tablets and mobile phones.
Install and maintain operating systems, productivity tools, antivirus software and custom applications.
Manage Active Directory accounts, permissions and security groups.
Monitor, prioritize and respond to tickets and service requests in a timely manner.
Maintain asset inventory and ensu...