End Customer- Experience Lead

Full Time Information and Record Clerks

Title: End Customer- Experience Lead Location: Berkeley Heights, NJ / Alpharetta, GA(5days onsite) The Mission Your goal is to lead the Change charter of the migration. You will manage the end-to-end journey for our banking and credit union clients as they transition from legacy platforms to our new system. You are responsible for turning a high-risk technical event into a seamless evolution, ensuring high client retention and satisfaction during a complex, wave-based rollout. Key Responsibilities Strategic Change Leadership: Act as the primary architect of the client engagement model. You will design the communication frameworks, readiness checklists, and feedback loops that govern how we interact with clients during each migration wave. Influencing the Change Charter: You are the voice of the customer in internal program meetings. You must influence the technical "Migration Factory" to ensure that wave schedules, features, and cutover plans align with the operat...