EMEA Customer onboarding Lead

DIGITAL REALTY

Full time Advertising, Marketing, Promotions, Public Relations, and Sales Managers
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Location
Italy, Italy, Italy
Posted
June 25, 2026

Job Description

Your role

Regional Governance & Oversight

  • Govern onboarding delivery across all in-market teams within the region, ensuring adherence to global standards, SLAs, and best practices.
  • Establish and enforce a consistent regional onboarding framework, including documentation, milestone tracking, and reporting.
  • Monitor onboarding KPIs across markets and drive performance improvement initiatives where gaps are identified.
  • Conduct regular performance reviews with local onboarding teams to ensure service consistency and accountability.
  • Act as regional escalation point for complex or high-risk onboarding programs.

    • Customer Onboarding & Transition

  • Oversee the end-to-end onboarding lifecycle from Sales handover through to go-live.
  • Ensure all contractual, technical, security, and compliance requirements are validated and executed prior to service activation.
  • Drive on-time delivery of onboardin...

    • Job Details

    • Job Type
      Full time
    • Category
      Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    • Date Posted
      June 25, 2026
    • Application Deadline
      August 04, 2026