Electronic File Associate

Manulife

Full-time other-general
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Location
Quezon City, Philippines, Philippines
Posted
July 08, 2026

Job Description

_We’re looking for an_ **_Electronic File Analyst_** _to join our Retirement Operations team at MBPS. In this role, you will process contributions of our Canadian Retirement members._

**Position Responsibilities:**

+ Deliver high-quality service to internal and external clients by ensuring accurate and timely request fulfillment and act as a key liaison for electronic client files.
+ Confidently manage member data across various administrative systems and provide expertise on systems, procedures, and file specifications.
+ Participate in troubleshooting and problem resolution, collaborating with internal partners to ensure client satisfaction and positive results.
+ Manage workload effectively by organizing and prioritizing tasks to consistently meet and exceed service levels, while seeking opportunities for process improvements.
+ Demonstrate proactive behavior by taking initiative, making decisions amidst uncertainty, and adhering to key organization...