Location
burnaby, metro vancouver regional district, Canada
Posted
July 13, 2026
Job Description
Join Aarista as an EHR Technical Support Coordinator in Burnaby, BC, working in a hybrid model. Help troubleshoot technical issues and support our EHR platform smoothly through weekends.
In this mid-level role, you will independently manage a ticket queue, liaise with customers, and work closely with product and engineering teams. Your problem-solving skills will be vital as you assess and resolve issues, document findings, and streamline support workflows. This role demands a structured approach to ensure effective communication and timely resolution of technical cases.
Key Responsibilities:
• Monitor and triage Freshdesk tickets for swift action
• Investigate and troubleshoot user-reported issues effectively
• Log confirmed bugs with detailed evidence and steps
• Track ongoing technical issues and communicate updates
• Create thorough process documentation for team efficiency
Requirements:
• Demonstrated exper...
In this mid-level role, you will independently manage a ticket queue, liaise with customers, and work closely with product and engineering teams. Your problem-solving skills will be vital as you assess and resolve issues, document findings, and streamline support workflows. This role demands a structured approach to ensure effective communication and timely resolution of technical cases.
Key Responsibilities:
• Monitor and triage Freshdesk tickets for swift action
• Investigate and troubleshoot user-reported issues effectively
• Log confirmed bugs with detailed evidence and steps
• Track ongoing technical issues and communicate updates
• Create thorough process documentation for team efficiency
Requirements:
• Demonstrated exper...