EdTech Escalation Engineer - Complex Issue Resolver
Crossover
Full-time
Soporte técnico y administración
Location
workfromhome, bogotá, distrito capital, Colombia
Posted
July 11, 2026
Job Description
Crossover is seeking a Technical Support Specialist to diagnose and resolve complex issues affecting user experience on Alpha's learning platform. You will work directly with escalated tickets that require critical problem-solving skills.
This full-time role demands 2+ years in technical fields, fluency in English, and a proactive approach to troubleshooting with AI tools. Compensated at $30/hour, this position is essential to supporting a revolutionary education model.
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