Location
ottawa, on, Canada
Posted
July 20, 2026
Job Description
Kickstart your career as a Support Professional at Ericsson in Ottawa. Analyze and troubleshoot technical issues in Cloud and Packet Core environments while gaining valuable experience.
Ericsson Canada is seeking an early career Support Professional based primarily in Ottawa. In this role, you will address technical tickets from North American clients in a collaborative environment focused on innovative technologies. This position offers a great opportunity to develop significant technical expertise while solving real-world issues for customers.
Key Responsibilities:
• Diagnose and resolve customer issues in Cloud and Packet Core
• Provide fixes and solutions for Cloud node functionalities
• Support integration of Cloud and Packet Core products
• Lead root-cause analysis and drive escalations
• Participate in a 24/7 on-call rotation for urgent issues
Requirements:
• Bachelor’s degree in Science or Engineering
Ericsson Canada is seeking an early career Support Professional based primarily in Ottawa. In this role, you will address technical tickets from North American clients in a collaborative environment focused on innovative technologies. This position offers a great opportunity to develop significant technical expertise while solving real-world issues for customers.
Key Responsibilities:
• Diagnose and resolve customer issues in Cloud and Packet Core
• Provide fixes and solutions for Cloud node functionalities
• Support integration of Cloud and Packet Core products
• Lead root-cause analysis and drive escalations
• Participate in a 24/7 on-call rotation for urgent issues
Requirements:
• Bachelor’s degree in Science or Engineering