E-commerce Support Specialist – Live Chat & Orders

Full-time Marketing & Media

E-Commerce Assistant

Job Reference: MT2205

Retail Rhyl, Denbighshire £27000 - £28000 per annum Temporary

Job Title: E-commerce Assistant

Location: Rhyl

Salary: £28,000 per annum

Hours: Monday - Friday, 8:00 am - 5:00 pm

HRGO are currently recruiting for a reliable and customer-focused E-commerce Assistant to join the team. The ideal candidate will be comfortable handling customer enquiries via live chat and telephone, providing clear, accurate information about orders, returns and product availability. A high standard of written English and strong communication skills are essential.

Key responsibilities

• Respond to customer conversations on live chat promptly and professionally.
• Answer telephone calls about orders, deliveries, returns and general enquiries.
• Provide accurate information and resolve basic order issues or elevate to the appropriate team.
• Update order record...