E-commerce Customer Support Specialist

Full-time Customer Service

Join Hire Hangar and work with fast-growing global companies while building a long-term, remote career.

Job Title: E-commerce Customer Support Specialist

Location: Remote
Time Zone: US Time Zones (EST–PST)

Role Overview

We are looking for an E-commerce Customer Support Specialist to deliver exceptional customer experiences across digital channels. This role focuses on resolving customer issues, supporting online purchasing journeys, and ensuring smooth post-purchase support while working closely with internal teams.

Key Responsibilities

• Handle customer inquiries related to products, orders, payments, returns, and exchanges
• Provide clear, accurate, and empathetic support via email and chat
• Maintain detailed ticket documentation and customer records
• Collaborate with Operations and Fulfillment teams to resolve issues
• Follow established ...