Location
Philippines, Davao Region, Philippines
Posted
July 10, 2026
Job Description
About the Role:
We are looking for a Professional E-Commerce Customer Support Specialist to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a polished and professional English accent.
Key Responsibilities:
- Provide exceptional customer support via email and phone, ensuring a seamless customer experience.
- Process returns and refunds efficiently using Refund Sniper.
- Manage and resolve customer order issues with professionalism and urgency.
- Handle FedEx and other carrier claims, ensuring accurate tracking and resolution.
- Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order proce...