E-Commerce Customer Support Assistant - Angono

Full-time Marketing & Media

Job Description

• Process Returns: Review, approve, or decline return and refund requests based on company policy.
• Inspect Inventory: Check returned items for damage, wear, or missing tags before restocking.
• Customer Care: Answer customer inquiries regarding order status, sizing, and return policies via email or chat.
• Platform Management: Navigate and update store backends (e.g., Shopify, Tiktok, Lazada, Shopee) to log refunds and exchanges.
• Issue Escalation: Identify and report recurring product defects, or shipping issues to management.
• Reporting: Provide weekly reports on returns, status, resolutions made, nature and volume.

Qualifications

• Must be graduate of Marketing, Business Administration, Industrial Engineering, or any related course.

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