Job Description
Company Description
Mercure Serpong Alam Sutera
Located in the heart of Alam Sutera, Mercure Serpong Alam Sutera is situated between EMC Hospital and Living World Shopping Mall, at the center of the lifestyle, entertainment, and gastronomical hub. Our 171 stylish rooms and modern facilities make our hotel ideal for both business and leisure traveler.
Job Description
The Duty Manager is responsible for ensuring smooth daily hotel operations, maintaining guest satisfaction, and supporting all departments during their shift. This role acts as a representative of hotel management in the absence of senior leaders, ensuring that service standards, safety, and company policies are consistently upheld.
Key Responsibilities:
Guest Service & Operations
Serve as the main contact person for guest inquiries, requests, and complaints during the shift.
Ensure a high level of guest satisfaction by providin...