Duty manager

Full-time Other-General

Responsibilities Ensure the highest standards are kept in guest service, cleanliness and maintenance standards Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition Oversee all Guest Relations processes Assist in employee relations processes Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor Attend morning meetings Able to compile the roster, roster management Set up and create training for all new recruited Guest Relations Officers Ensure that all guest queries are taken and processed in a speedy and efficient manner Ensures that all Guest Relations Officers adhere to the established policies and procedures of the estate Ensure attention to detail in all tasks given Ensure all Guest Relations Officers are trained on all aspects of the property Requirements Grade 12 & a Diploma / Degree or Certificate in Hospitality Industry / Tourism At least 2-3 years previous experience working at a Hotel...