Location
morningside, morningside, South-Africa
Posted
July 16, 2026
Job Description
Duties:
Shift Operations:
Supervise all operational departments during shift.
Conduct operational briefings, daily (AM & PM)
Ensure all guest requests are fulfilled promptly.
Monitor staff presentation and grooming.
Handle shift handovers effectively. Record daily handover
Guest Relations:
Manage guest complaints and recovery thereof.
Assist all Guests arrivals, check-ins and departures.
Ensure personalized service delivery.
Conduct guest follow-ups on all requests.
Emergency & Security Management:
Handle emergencies & incidents. Report if any
Coordinate evacuation procedures-if required
Monitor hotel security standards-Monthly report
Ensure compliance of Health & Safety protocols.
Operational Coordination:
Shift Operations:
Supervise all operational departments during shift.
Conduct operational briefings, daily (AM & PM)
Ensure all guest requests are fulfilled promptly.
Monitor staff presentation and grooming.
Handle shift handovers effectively. Record daily handover
Guest Relations:
Manage guest complaints and recovery thereof.
Assist all Guests arrivals, check-ins and departures.
Ensure personalized service delivery.
Conduct guest follow-ups on all requests.
Emergency & Security Management:
Handle emergencies & incidents. Report if any
Coordinate evacuation procedures-if required
Monitor hotel security standards-Monthly report
Ensure compliance of Health & Safety protocols.
Operational Coordination: