Job Description
The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Duty Manager to feel empowered by career growth opportunities in a people-first environment.
Position Summary:
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Rise with us and manage day-to-day operations and ensure the quality and standards of the hotel are met
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Assist guests arriving and departing the hotel through the check in and departure process
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Handle general enquiries whilst engaging and inspiring guests with each guest experience
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Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
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Supervise staffing levels to e...