Duty Manager / Host - Franschhoek

Full-time Management & Operations

Duty Manager / Host

Luxury Wellness Retreat & Hotel near Franschhoek is looking for a Duty Manager / Host. The suitable candidate plays a central role in holding the rhythm and standard of the guest journey. This role calls for intuition, care and deep accountability. While operational excellence is essential, it is the candidate’s ability to read the energy of the day, tend to the needs of guests and ensure their journey flows with ease and integrity that defines success in this position.

Responsibilities

Guest Experience & Hosting:

• Ensuring every detail of guest stay is thoughtfully supported, beautifully executed and energetically held.
• Act as guest’s anchor during their stay, responsible for translating the intention into lived experience.
• Warmly welcome and orientate guests on arrival.
• Hold and guide the flow of check‑ins and check‑outs.
• Ensure all departments are aligned for guest arrivals and key ritu...