Duty Manager/ Front Office Intern

full-time Information and Record Clerks

Job Description

During this hands-on internship, you will gain experience in both Duty Management and Front Office operations, giving you a full overview of hotel operations. 

As an intern, you will: 

• Be the first point of contact for guests, staff, and management 

• Handle guest check-ins and check-outs in a professional and welcoming manner 

• Support Guest Relations tasks, ensuring an excellent guest experience 

• Assist in handling complaints, turning challenges into positive outcomes 

• Act as a key link between departments, ensuring smooth communication 

• Stay informed about daily operations and ensure guests’ expectations are exceeded 

• Provide recommendations about Amsterdam and promote the ALL loyalty program 

• Prepare shift reports...