Duty Manager

Full-time Management & Operations

Duty Manager

Location: One&Only Royal Mirage, Dubai.

Responsibilities

• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviours.
• Manage day-to-day operations, ensuring quality, standards, and meeting the expectations of the guests daily.
• Develop specific goals and plans to prioritize, organize, and accomplish tasks.
• Support handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Support implementation of the upselling program, communicating and ensuring process.
• Ensure compliance with all policies, standards, and procedures.
• Understand and comply with security, health and safety policies and procedures.
• Provide services that are above and beyond for customer satisfaction and retention.
• Improve service by communicating...