Dutch-Speaking Service Desk Operations and Implementations Manager
Unisys
Job Description
What success looks like in this role:
We are looking for a Dutch-speaking Operations Manager to support one of the world’s leading Quick Service Restaurant (QSR) brands within our Service Desk organization. In this role, you will act as a key client focal point, ensuring high-quality technical support delivery across multiple channels.
You will balance service management, operational performance, and implementation responsibilities while driving client satisfaction, meeting KPIs, and leading improvement and transition initiatives in a fast-paced, global environment.
Act as a focal point for specific clients in a highly leveraged environment
Hold 3 main types of responsibilities: service management, internal operations management, transition/implementation management
In their service manager role, operations managers represent the Service Desk towards senior members of th...