Job Description
Dutch-Speaking Customer Support Specialist (Madrid-Based)
We are looking for a motivated and customer-focused Dutch-speaking Customer Support Specialist to join our growing team in Madrid. In this role, you will be the first point of contact for Dutch-speaking customers, ensuring a high-quality support experience and maintaining customer satisfaction.
Key Responsibilities
Provide excellent customer support via phone, email, and chat in Dutch and English
Handle customer inquiries, complaints, and requests in a professional and timely manner
Troubleshoot issues and provide appropriate solutions or escalates when necessary
Maintain accurate records of customer interactions in the system
Ensure customer satisfaction by delivering a high standard of service
Work closely with internal teams to resolve complex cases
Meet performance targets and KPIs (response time, resolution rate, custom...