Dual Rate Customer Service Rep./Supervisor

Full-time Management & Operations

Deadline: Open Until Filled

JOB FUNCTION

Projects a warm, positive, helpful image to all guests at all times. Effective input all data into the Player Tracking System and create all Seneca Elite Player’s Club Cards. Greet all guests entering and exiting the facility and are the initial point of contact of the entire company. Create player loyalty relationships with the facility and ensure accuracy for effective direct marketing programs. Help guests in understanding all promotions in the gaming facility and answering questions about the facility in a positive and complimentary manner. Takes bus reservations in person and over the phone. Encourage sales of special games seats. Conduct formal/informal surveys.

GENERAL RESPONSIBILITIES

1. Responsible for providing excellent service and experience to both internal and external guests.
2. Responsible for understanding all SGE activities, specials and schedule for upcoming events, price str...