Location
Richardson, TX, United States
Posted
July 01, 2026
Job Description
**Job Title: D&T Help Desk Analyst**
**Job Location: TX (Remote)**
**Job Duration: 12 Months (Possibility of Conversion)**
**Work Schedule**
+ Monday – Friday
+ 7:00 AM – 4:00 PM CST
**Position Overview**
The D&T Help Desk Analyst provides first-level technical support by assisting users with software, login, email, Office 365, mobile device, and other technical issues. This is a customer service-focused role that requires strong troubleshooting skills and the ability to guide users through technical solutions.
**Typical Responsibilities**
+ Handle approximately 30–40 service calls per day.
+ Provide technical support for software-related issues.
+ Troubleshoot login and account access issues.
+ Resolve Microsoft Office 365-related problems.
+ Assist users with email support.
+ Support mobile device issues.
+ Deliver exceptional customer service while resolving technical concerns.
+ Walk users through troubleshooting ste...
**Job Location: TX (Remote)**
**Job Duration: 12 Months (Possibility of Conversion)**
**Work Schedule**
+ Monday – Friday
+ 7:00 AM – 4:00 PM CST
**Position Overview**
The D&T Help Desk Analyst provides first-level technical support by assisting users with software, login, email, Office 365, mobile device, and other technical issues. This is a customer service-focused role that requires strong troubleshooting skills and the ability to guide users through technical solutions.
**Typical Responsibilities**
+ Handle approximately 30–40 service calls per day.
+ Provide technical support for software-related issues.
+ Troubleshoot login and account access issues.
+ Resolve Microsoft Office 365-related problems.
+ Assist users with email support.
+ Support mobile device issues.
+ Deliver exceptional customer service while resolving technical concerns.
+ Walk users through troubleshooting ste...