DSD Customer Experience Executive

Daisy Corporate Services Trading Limited

Full-time Information and Record Clerks
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Location
Nelson, England, United Kingdom
Posted
July 21, 2026

Job Description

Job Description

Salary: Up to £24,000 DOE

Location: Nelson or Prudhoe

Working Hours: Monday to Friday 8:30/9:00 - 5:00/5:30 (37.5 hours)

Responsibilities:

  • The ideal candidate will have exceptional attention to detail and ability to re-build customer confidence through effective communication, in order to support with complex cases.
  • Identify root causes of dissatisfaction and provide feedback and suggest improvements.
  • Providing knowledge support to DSD teams.
  • Confidence in handling customer escalations, managing objections and taking ownership to get a full resolution. Identify and escalate any process issues and offering suggestions/ideas for suitable resolutions.

    • Owning ‘new’ customers as a nursery function for 3 months:

  • Quality checks for build/tariff/billing
  • Proactive review calls with new customers post-delivery of solution/services for understanding cus...

    • Job Details

    • Job Type
      Full-time
    • Category
      Information and Record Clerks
    • Date Posted
      July 21, 2026
    • Application Deadline
      August 30, 2026