Documentation Coordinator

Full-time Management & Operations

Here’s the difference you’ll make

You will be responsible for executing daily documentation activities in compliance with client documentation and billing requirements. This role involves coordinating closely with internal stakeholders, external clients, and third-party service providers to ensure accurate, timely, and efficient processing of all documentation.

What you’ll do

• Answers queries on phone and email regarding documentation concerns by the delivering parties and internal partners such as 2GO branches and agents, Central Documentation Team and 2GOLI Teams
• Performs Timely, Complete & Accurate encoding and/or tagging at System Applications.
• Assists in Coordination of escalated POD issues from Viber, Call or Text and coordinates to Internal & External Clients in ensuring to close the issue with a Disposition.
• Updates the POD Masterfile (excel file) based on the System Generated Delivery shipments as Booked by Pri...