DISTRIBUTION SUPERVISOR

Full-time Other-General

Key Responsibilities Delivery Productivity Management In‑trade coaching with errant offenders on MBFU, refusals and OODD Ensuring delivery modes adhere to standards and constantly seek cheaper alternatives Verify Master Data for accuracy Carry out in‑trade Owner Driver standard verification Adhere to market visit plan with a minimum in‑trade presence of four days a week, ensuring SOPs and OWDs are followed Ensure quality is clear in the Route Delivery Execution Process and that staff follow it Make sure all employees understand the customer complaint process; track KPI and implement action plans to improve results Track consumer complaints and GOPS implementation Train driver base to identify quality issues and apply correct handling methodology to minimise issues Establish SLA with 2DCP for daily capacity occupation optimisation Develop communication channels and action plans to track refusals Maintain return policies that cover all items and ensure they are adhered to and updated Est...