Location
ladysmith, kwazulu natal, South-Africa
Posted
July 15, 2026
Job Description
Key Purpose
Drive a consistent service level by ensuring superior POC execution of the delivery process while executing our competition strategy responsibly. Grow profitability by exploiting delivery mode opportunities.
Delivery Productivity Management
- In‑trade coaching with errant offenders on MBFU, refusals and OODD
- Ensure delivery modes are adhered to and continually look for opportunities to pursue cheaper modes
- Master data verified for accuracy
- Carry out in‑trade owner driver standard verification
- Adherence to market visit plan with in‑trade presence minimum of four days a week, ensuring adherence to SOPs and OWDs, opening the gap where necessary
Quality Management
- Ensure quality is clear in the route delivery execution process and people know and follow it
- Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and t...