Dispute Resolution Analyst

Full-time IT & Technology

Requisition Number:

Position Overview

The Dispute Resolution Analyst will investigate,identifyand remediate complex issues involving cross-departmental knowledge of Operations and Finance. Incumbents will communicate and collaborate with clients and other departmentsregardingdisputed and unresolved billing,, operational and technical issues.This position will report to theMgrFinancial Services.

Whatyou’lldo at Insight

• Responsible for client dispute resolution within a designated territory.
• Empowered to research, document and adjust internal/external errors related to billing.
• Use root cause analysis todetermineongoing challenges andresolve withcross-departmental collaboration at point of entry.
• Research unresolved billing toidentifyissues preventing payment.
• Propose and implement solutions to complex issues.
• Provide excellent internal/external customer service.
• Work wit...