Director - Operations Excellence Implementation & AI Solutions
Company 81 - Manulife Data Services Inc.
Full time
Operations Specialties Managers
Location
Quezon City, Metro Manila, Philippines
Posted
July 02, 2026
Job Description
The Director, Operations Excellence Implementation is responsible for bringing Operations Excellence ideas to life by translating postโprocess mapping insights and identified opportunities into deployed, AI-enabled, and scalable solutions across Asia.
This role is execution-focused and sits below Head of Operations Excellence, with accountability for solution design, rapid AI prototyping, and oversight of offshore IT implementation. The role ensures that strategic improvement ideas move rapidly from concept to production, delivering measurable operational outcomes.
Position Responsibilities:
1. From Opportunity Identification to Delivered Solution