Location
remote, remote, Canada
Posted
July 09, 2026
Job Description
Step into the role of Director of Support Services, guiding a healthcare technology client support team from anywhere in Canada. Lead strategy while leveraging innovation, AI, and operational excellence.
Our partner organization seeks a dedicated leader to enhance client support operations within healthcare technology. You'll be instrumental in coordinating with cross-functional teams to elevate customer satisfaction while ensuring efficient service delivery. The role emphasizes scalable operational strategies and executive-level decision-making to foster continuous improvement.
Key Responsibilities:
• Define long-term strategy and operational model for client support
• Lead transformation initiatives focused on automation and efficiency
• Oversee day-to-day operations ensuring high-quality service
• Monitor key performance indicators to optimize customer satisfaction
• Develop workforce planning and operational plans for growth
Our partner organization seeks a dedicated leader to enhance client support operations within healthcare technology. You'll be instrumental in coordinating with cross-functional teams to elevate customer satisfaction while ensuring efficient service delivery. The role emphasizes scalable operational strategies and executive-level decision-making to foster continuous improvement.
Key Responsibilities:
• Define long-term strategy and operational model for client support
• Lead transformation initiatives focused on automation and efficiency
• Oversee day-to-day operations ensuring high-quality service
• Monitor key performance indicators to optimize customer satisfaction
• Develop workforce planning and operational plans for growth