Director of Operations - Third-Party Collections
Bill Gosling Outsourcing
Full-time
Management & Operations
Location
barrie, on, Canada
Posted
July 13, 2026
Job Description
Elevate your career at Bill Gosling Outsourcing as a Director of Third-Party Operations, specializing in collections and recoveries. This hybrid role focuses on vendor management and performance leadership.
As an experienced professional, you will oversee a high-performing BPO network that directly impacts client recoveries and cost efficiency across North America. You are required to own third-party strategy, manage budgets, and drive innovation through AI and automation while ensuring meaningful reporting and analytics.
Key Responsibilities:
• Lead third-party strategy development across North America
• Manage P&L, forecasting, and ROI for collections
• Drive collections and recoveries performance improvement
• Build a modern reporting stack for data governance
• Deploy AI tools for enhanced operational efficiency
Requirements:
• 5+ years in collections/recoveries operations
• 3+ years in senior leadersh...
As an experienced professional, you will oversee a high-performing BPO network that directly impacts client recoveries and cost efficiency across North America. You are required to own third-party strategy, manage budgets, and drive innovation through AI and automation while ensuring meaningful reporting and analytics.
Key Responsibilities:
• Lead third-party strategy development across North America
• Manage P&L, forecasting, and ROI for collections
• Drive collections and recoveries performance improvement
• Build a modern reporting stack for data governance
• Deploy AI tools for enhanced operational efficiency
Requirements:
• 5+ years in collections/recoveries operations
• 3+ years in senior leadersh...