Job Description
🚀 We're Hiring: Operations & People Leader – US Mortgage Servicing
📍 Location: Philippines
📅 Employment Type: Full time
What You'll Do:
✅ Lead and manage day-to-day US Mortgage Servicing operations
✅ Drive SLA performance, quality, productivity, and customer satisfaction
✅ Develop, implement, and continuously improve operational processes and procedures
✅ Build, coach, and inspire high-performing teams through performance management and career development
✅ Partner with senior leadership by providing operational insights and recommending strategic improvements
✅ Lead hiring efforts and support organizational growth initiatives
✅ Foster strong client relationships while proactively identifying opportunities for business expansion
What We're Looking For:
✔️ 10–15 years of progressive operations leadership experience in a multinat...