Location
grand rapids, mb, Canada
Posted
July 13, 2026
Job Description
Lead customer growth initiatives at a high level, focusing on retention and expansion strategies. Drive measurable business outcomes through collaboration across departments and enhance customer success processes.
We are seeking a Director of Customer Growth with over seven years in leadership roles. The ideal candidate will have substantial experience managing recurring revenue portfolios and will contribute to improving customer lifetime value. This position involves developing playbooks for customer success and working closely with Sales, Product, and Marketing teams.
Key Responsibilities:
• Own customer lifetime value metrics and strategies
• Drive net revenue retention and customer satisfaction
• Develop scalable playbooks for success and renewal
• Recruit and lead a high-performing growth team
• Partner cross-functionally for business impact
Requirements:
• 7+ years in Customer Success or related fields
• Success in managing recurring revenue streams...
We are seeking a Director of Customer Growth with over seven years in leadership roles. The ideal candidate will have substantial experience managing recurring revenue portfolios and will contribute to improving customer lifetime value. This position involves developing playbooks for customer success and working closely with Sales, Product, and Marketing teams.
Key Responsibilities:
• Own customer lifetime value metrics and strategies
• Drive net revenue retention and customer satisfaction
• Develop scalable playbooks for success and renewal
• Recruit and lead a high-performing growth team
• Partner cross-functionally for business impact
Requirements:
• 7+ years in Customer Success or related fields
• Success in managing recurring revenue streams...