Director of Customer Care

Full-time Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Our client, a prominent real estate developer in downtown Toronto, is seeking a Director of Customer Service to lead and elevate their customer experience division. This company is known for its innovative residential communities, and they need a dynamic leader to ensure homeowners receive exceptional service from the moment of purchase through post-occupancy.

The Role:

As the Director of Customer Service, you will play a critical role in building and managing a customer-focused team while developing processes and procedures that align with industry standards, including the TARION Warranty Program and the Pre-Delivery Inspection (PDI) process. You’ll collaborate across departments to ensure a seamless transition from development to occupancy, with a focus on enhancing the overall customer experience.

Key Responsibilities:

Lead the customer service team and set high standards for performance.

Oversee the customer j...