Job Description
The Opportunity
The Client Services Director leads executive client relationships for a portfolio of Domestic Philippines and ANZ accounts. You own governance, retention, and growth—partnering with Operations, Solutions/Transition, Finance, and Commercial teams to deliver contractual outcomes, resolve escalations, and expand scope through consultative value creation.
The Responsibilities & Duties
Client Leadership, Governance & Retention:
• Own executive client governance and retention for Domestic and ANZ accounts—driving sponsor alignment, running WBR/MBR/QBR cadence, and leading escalations to closure with clear corrective actions.Growth, Expansion & Value Creation
• Deliver profitable growth by building and converting a qualified expansion/renewal pipeline—shaping value cases with BD/Solutions and owning commercials with Finance/Legal/Commercial across Domestic and ANZ clients.Service Del...