Location
cambridge, region of waterloo, Canada
Posted
June 27, 2026
Job Description
Champion AI innovation in customer service as Director of AI-Driven Customer Experience at MealSuite. This hybrid/remote role focuses on strategic implementation of AI to enhance operational efficiency.
In this high-impact position, you will bridge the gap between AI technology and customer experience strategy. With at least 7 years in customer experience or operational roles, your expertise will drive meaningful change across CX teams, fostering improved collaboration and enhanced service delivery.
Key Responsibilities:
• Lead AI initiatives across all customer experience teams
• Facilitate cross-functional program leadership and alignment
• Implement AI adoption frameworks for all CX teams
• Track and report on the effectiveness of AI programs
• Create structured operating rhythms for the CX leadership
Requirements:
• 7+ years in CX or program management roles
• Proven experience with AI tools or strategies
• Background in complex B2B SaaS integration...
In this high-impact position, you will bridge the gap between AI technology and customer experience strategy. With at least 7 years in customer experience or operational roles, your expertise will drive meaningful change across CX teams, fostering improved collaboration and enhanced service delivery.
Key Responsibilities:
• Lead AI initiatives across all customer experience teams
• Facilitate cross-functional program leadership and alignment
• Implement AI adoption frameworks for all CX teams
• Track and report on the effectiveness of AI programs
• Create structured operating rhythms for the CX leadership
Requirements:
• 7+ years in CX or program management roles
• Proven experience with AI tools or strategies
• Background in complex B2B SaaS integration...