Director, Front Office

full-time Other Management Occupations

Job Description

Representing The Fairmont Banff Springs through excellence in guest service.  Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at The Fairmont Banff Springs. Showcase your leadership and interpersonal strengths as Director of Front Office, where you will lead our teams of Front Office, Royal Service and Concierge to maximize operations and ensure exceptional guest service.

Job Duties Include:

Reporting to the Director, Rooms, responsibilities and essential job functions include but are not limited to the following: 

• Provide strategic leadership and operational oversight of the Front Desk, Royal Service, and Concierge teams, ensuring exceptional guest experiences and operational excellence.
• Develop, mentor, and empower a high-performing leadership team capable of serving as Manag...