Location
New York, NY, United States
Posted
July 26, 2026
Job Description
This role serves as the operational and strategic backbone for D&CX's horizontal capabilities (Ethos design system, tagging infrastructure) that enable consistent, scalable digital experiences across TIAA. The Program Manager balances delivery of new features, sustaining BAU operations, and driving planning cycles that keep capabilities aligned to enterprise priorities. Success in this role directly influences the quality, consistency, and measurability of digital experiences delivered to TIAA customers.
The ideal candidate combines strategic thinking with disciplined execution, communicates fluently across all organizational levels, and exercises the judgment to resolve challenges before they become liabilities.
**Key Responsibilities and Duties**
+ New Feature & Function Delivery — Lead end-to-end delivery of new capabilities across D&CX using a hub and spoke model, ensuring all new requests are evaluated against capacity, strategic value, and readiness bef...
The ideal candidate combines strategic thinking with disciplined execution, communicates fluently across all organizational levels, and exercises the judgment to resolve challenges before they become liabilities.
**Key Responsibilities and Duties**
+ New Feature & Function Delivery — Lead end-to-end delivery of new capabilities across D&CX using a hub and spoke model, ensuring all new requests are evaluated against capacity, strategic value, and readiness bef...