Director Customer Success / Chennai / SaaS

Michael Page

Permanent Advertising, Marketing, Promotions, Public Relations, and Sales Managers
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Location
Chennai, Tamil Nadu, India
Posted
July 12, 2026

Job Description

  • You are a resident of Chennai and has Customer Success experience in SaaS.
  • Want to be a part of a Global organisation.

    • About Our Client

    Our client is a well-established, large organization in the Technology industry, specializing in Software solutions. They are known for their innovative approach and commitment to delivering top-notch services to their clients in the workforce analytics space.

    Job Description

  • Lead and manage customer service teams to ensure high levels of client satisfaction.
  • Develop and implement strategies to improve customer retention and loyalty.
  • Collaborate with cross-functional teams to enhance service delivery processes.
  • Monitor and analyse key performance metrics to drive continuous improvement.
  • Handle escalations and ensure timely resolution of customer issues.
  • Stay updated on industry trends and implement best practices in customer service management.

    • Job Details

    • Job Type
      Permanent
    • Category
      Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    • Date Posted
      July 12, 2026
    • Application Deadline
      August 21, 2026