Director, Customer Success

Full-time Management & Operations

Director, Customer Success – NORAM

Are you a seasoned customer success leader passionate about building relationships that drive real outcomes in healthcare? Join our team as Director of Customer Success to lead our NORAM function, delivering exceptional customer experiences while achieving retention, growth, and revenue targets across a portfolio of genomic solutions.

This role can be remote or based out of our corporate office in Boston, MA.

Mission

We believe there is a smarter, more data‑driven way to make decisions in healthcare — our cloud‑native AI‑powered SOPHiA DDM Platform makes that vision a reality. As Director of Customer Success, you will shape our mission to democratize data‑driven medicine for cancer and rare disease patients worldwide.

Responsibilities

• Define and deploy a “red‑carpet” customer experience aligned with global strategy.
• Develop and execute success plans, outline how we address cus...