Director, Customer Service Analytics

Amazon

Full-time other-general
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Location
Newark, NJ, United States
Posted
June 14, 2026

Job Description

Description
At Audible, we believe stories have the power to transform lives. Itโ€™s why we work with some of the worldโ€™s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE
As a Senior Business Intelligence Engineer within the Customer Service Analytics team at Audible, you'll serve as a data-driven decision enabler for our Customer Service leadership team. You'll be responsible for designing, implementing, and
optimizing the reporting processes that deliver critical KPIs and business insights across our organization. Working with loosely defined problems, you'll transform complex data into clear, actionable narratives. Your role will be pivotal in
maintaining data governance standards while making insights readily accessible through efficient, self-service ...